Frequently asked questions

Absolutely. Every item sold on Crown Croft is sourced directly from authorised distributors in the UK, France, and Japan. We have no relationship with grey markets or unofficial resellers. A certificate of authenticity is included with every order.

Our fragrances come from authorised retailers and luxury department stores in France (Paris), the UK (London), and Japan (Tokyo). Each product page indicates the exact country of origin.

Yes. All prices displayed on Crown Croft are in CFA francs (XAF). There are no hidden fees or currency conversions. The amount you see is the amount you pay.

Yes that is our personalised pre-order service. Use the pre-order button on any page to describe the product you are looking for, your budget, and your desired timeframe. Our team will send you a quote within 48 hours.

Yes. We deliver to Douala, Yaoundé, and all major cities in Cameroon. Standard delivery takes 2 to 4 business days after payment confirmation. Express delivery (24h) is available in Douala.

Yes. We deliver to the African diaspora in Europe and the United States. International timelines and rates are displayed at checkout based on your delivery address.

You receive an order number via WhatsApp as soon as payment is confirmed. You can track your order status in real time on our tracking page by entering your order number. You will also be notified on WhatsApp at each stage: preparation, shipping, delivery.

We accept MTN Mobile Money, Orange Money, and payment by bank card (Visa, Mastercard). Cash on delivery is available only for orders in Douala with a minimum of 15,000 XAF.

Yes. All payments are processed by NotchPay, a certified payment aggregator for francophone Africa. Crown Croft never stores your banking or Mobile Money information. Transactions are end-to-end encrypted.

We accept returns within 7 days of delivery for any unopened product in its original packaging. Return costs are borne by the customer unless the error is ours. Contact us on WhatsApp to initiate a return.